Effective Date: July 2025

Privacy Policy for Tailored To You Home Care, LLC

At Tailored To You Home Care, LLC, we are committed to protecting the privacy and confidentiality of our clients, their families, and our website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information.

  1. Information We Collect

    We may collect the following types of information:

    • Personal Identification Information: Name, Address, Phone Number, email, Date of Birth
    • Health-Related Information: Information necessary for care plans, mobility needs, or insurance
    • Payment and Billing Information: For private-pay clients or insurance co-pays
    • Usage Data: Website usage information through cookies and analytics tools

  2. How We Use Your Information

    We use your information to:

    • Provide and coordinate high-quality home care services
    • Communicate with clients, families, and authorized representatives
    • Comply with private insurance billing
    • Improve our services and ensure quality assurance
    • Maintain compliance with applicable laws and regulations
    • Respond to inquiries and provide customer support
    • Process payments and manage accounts
    • Send important service-related communications via text message (SMS) to clients who provide their mobile number

  3. Sharing of Information

    We do not sell your information. We may share information with:

    • Authorized family members or legal guardians
    • Insurance providers or payment processors
    • With medical professionals or service providers involved in your care (with consent)
    • As required by law, such as to comply with a court order or health department regulation
    • With third-party vendors for payment processing

  4. How We Protect Your Information

    We implement industry-standard security measures to protect your personal information. These include encryption, access control, secure record storage, and staff training on confidentiality and privacy practices.

  5. Client Rights

    You have the right to:

    • Access and review your personal information
    • Request corrections or updates
    • Withdraw consent for use of your information (with limitations based on care or legal obligations)
    • File a complaint if you believe your privacy rights have been violated

  6. Website Privacy

    When visiting our website, we may collect non-identifiable information such as IP addresses, browser type, and pages visited, used to improve user experience. You can adjust cookie settings through your browser preferences.

  7. Updates to This Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised effective date.

  8. SMS Communication

    By providing your mobile phone number, you agree to receive text messages (SMS) from Tailored To You Home Care, LLC regarding service-related communication. We respect your privacy and will never sell or share your phone number with third parties. Message and data rates may apply, depending on your mobile carrier and plan.

  9. Contact Us

    If you have questions or concerns about this policy, please contact us.

    Tailored To You Home Care, LLC

    Phone: (512) 464-1117

    Email: info@tailoredtoyouhc.com

    Address: 1 Chisholm Trail Road, Suite 450, Round Rock, Texas 78681